Shipment

We deliver safe and secure home directly to you throughout Sweden, Norway, Denmark and Finland with DHL or Schenker. Delivery occurs when your order is paid unless otherwise agreed. We ask you to read through ours TERMS OF DELIVERY and our words about the products QUALITY carefully before ordering. All our products are handmade or made of natural materials and vary in structure and color between different shipment. This is the charm of these products, but it is important that you as customers are aware of this.

Keep in mind that this is heavy object to exceed 800 kg. Special relief requires that 2 cm stone weighs 60 kg / sqm and 1 cm stone cement brick weighs 30 kg / sqm. You are in charge of 800 kg as the customer has to have loader or the like on site when unloading the goods. The stone or the tile is often packed on a pallet or in a cardboard box and we recommend that you think how the order will come into your house / floor may require assistance, which DHL can not serve.

We want satisfied customers and we therefore ask you to carefully and ask us about the products you purchase so that delivery meets your requirements.

Complaints must ALWAYS be made before installation and within 7 days after you have received the delivery. Damage to the goods must be reported directly to DHL or Schenker upon receipt.

Colors and Tadelakt are always special orders and can not be exchanged.

Care, cleaning

Keep in mind that calcareous water provides deposits, especially on uneven slate floors !!

Limestone
Use as dry methods as possible, such as dripping or vacuuming. At the bottom dirt, a cleaning solution of natural soap / soap is used in combination with moisture / wet mop or combo. With regular use of soap / soap solution, the stone is applied to the balanced porosity necessary for surface protection. The soap / soap should be natural and free from additives. A new and previously untreated stone surface is first saturated with soap / soap solution to provide a protective impregnation (see above). Therefore applied / dosed at the first two soap / soap soaps in a higher dose than normal (2-5 times the normal). Excess soap / soap is worked with dry polishing with white floor coverings or removed with water. Then clean the floor with normal soap / soap dispensing as instructed. Continue with this as the normal "daily" cleaning. Polished surfaces on marble / limestone have low suction capacity, where a small amount of soap / soap solution should be used. A surface soaked with soap / soap becomes flammable (blacky) and matte, it can also become a hall. Clean with water and Allrent. NOTE! Limestone reacts with acidic solutions be sure to check what you are using. If you play something bad then wipe up immediately. Work against the stain to not spread it anymore. Wash off and saturate the stone again with soap / soap solution.

Slate
Use as dry methods as possible, such as dripping or vacuuming. At the bottom dirt, use a natural soap / soap solution with moisture / wet mop or with a combination machine. Repeat the procedure until the surface is saturated with soap / soap solution. Polished surfaces of Slate have low suction capacity (Dimmy, Blue Sea). No saturation of the stone surface, use Allrent in combination with moisture / wet mow or combo. Means that build up layers should not be used.

Fläckbortagning
Always follow the safety precautions for the funds used!
NOTE that these are only general recommendations. We can not explain how just your floor reacts with the chemicals in what caused the stain or with the removal agent. Different substances can interact with unforeseen reactions.

mortar
Stains of hardened cement mortar are very difficult to remove, it is primarily to remove the paint before the hardening. Slate: Hardened cement stains can be removed with glycolic acid and hard brush should be used before the acid washing and rinse thoroughly with water. NOTE: The forestry is damaged by the acid. Limestone: If hardened cement stains and surrounding stones have ground or coarser surface finishing, the stain can be carefully scraped away. Then sand the surface by hand with fine water clips, steel wool or nylon cloth to the surface finish of surrounding stones. Samples should be made on a small surface. Polished surface is very difficult to restore with this method. Acids should not be used, they can cause corrosion damage and a greater impact than the stain implies. Cement: We recommend mechanical cleaning by light grinding with very fine sandpaper.

Fat / oil
Grease / oil stains should be removed as quickly as possible to prevent fat / oil from penetrating into the stone. The patches are dried dry with paper and washed with solvents then sucked up of paper or absorbent. The solvent may be lacquer, thinner / cellulose dilution, acetone or lead-free engine gasoline (95 octane). If the stain is deeper, the pasta method is used. Rinse with Allrent in use solution.

rubber Heels
Black marks for rubber laces are washed away with thinner, lacquer or turpentine. Rinse with Allrent in use solution.

Lim
Glues may have different compositions that require different means. Glue residue is washed away with thinner. Even acetone can be used with caution.

markers
Use T-red on a cloth. Thinner and acetone can also be tested with caution. If the stain penetrates into the stone, pasta process is used. Wash with Allrent in utility solution.

Oil / lacquer
Use thinner or turpentine in combination with paper and then in paste form. After washing with ammonia in aqueous solution if required.

plastic Color
Stains of plastic paint are very difficult to remove when cured. They should be dried before curing in combination with water. Ev. Hardened plastic paint stains scrape away with razor blades. If necessary, post-wash with warm caustic soda solution can be used. Rinse with water.

Rust
Rust stains are very difficult to remove, especially if they have been sitting for a long time.
Slate: Oxalic acid or detergent containing this acid can be used. Wash well with Allrent in use solution.
limestone: The importance of rust stain must be considered in relation to possible corrosion damage caused by removal with oxalic acid. Warning: Acids damage marble and limestone (polished and ground surfaces etched by the acid). Use the acid with caution and rinse well with Allrent in use solution. Cement: We recommend mechanical cleaning by light grinding with very fine sandpaper.

Stearic
Remove the most mechanically by scratching gently with a knife or the like. Alternatively, freezer spray can be used. Aftertake with unleaded engine gasoline (95 octane), optionally in paste form. Wash with Allrent in utility solution.

Te
Slate: Teak stains are difficult to remove. First try using detergent or Allrent in use solution. If the marks are missing, these can be bleached with a type of chlorine. Limestone: Tea can cause discoloration, especially on light marble / limestone if you do not wipe the stain immediately. First try with detergent or Allrent. Discoloration may bleach with chlorine, however, be aware that the stone can be etched and bleached. Wash with Allrent in utility solution. Cement: We recommend mechanical cleaning by light grinding with very fine sandpaper.

Tape
Glue residue is washed away with thinner / cellulose dilution. Even acetone can be tested.

Chewing gum
Scrape or use freezer spray.

Urine
Wash clean with detergent or Allrent in use solution.

SPOT REMOVER
Observe safety precautions carefully! Do not use acidic solutions on limestone!

Solvents that do not damage the natural stone:
Thinner = Cellulose dilution
Lead-free gasoline, engine petrol (95 octane)
acetone
White spirit
Turpentine
T-red (liquor)
Ethyl acetate
EDTA neutral (in laundry detergents)
Ammonia
Polish Away
Carefully wash Allrent in use solution after using the funds. Alt. saturated with soap / water.

Solvents that can damage marble / limestone and joints:
glycolic acid
Oxalic
Vinegar essence
Chlorine (can bleach the stone)
Hydrogen peroxide (bleach)
Caustic soda
Carefully wash Allrent in use solution after using the funds. Alt. saturated with soap / water.

Suitable soap / soap
For cleaning of limestone / marble, both soap (potassium-based) and soap (sodium-based) can be used. The most important thing is that the soap / soap is without additives. Instead of adding additional surfactants to the soap / soap, it is better with so-called shifting, where at a certain time the soap / soap is replaced by a surfactant based product, Allrent. Complexizers, whose task is to prevent lime precipitation, should not be present in the soap / soap unless the water is extremely calcareous (= hard).

Allrent
Environmental cleaner pH 7-9, for regular cleaning customized for use.

regrinding
Hard worn or stained surfaces on the floor and stairs can be sanded. Easier options are cutting with floor coverings.

THE MOST IMPORTANT POINTS WHEN IT MAKES CARE OF NATURE

  • Determine the stent type before cleaning is started.
  • Apply environmental / precautionary principle.
  • Use as dry methods as possible.
  • Let the stone surface be worn, polish should not be used.
  • Limestone: Use natural soap + gear with Allrent.
  • Do not use acidic cleaners.

Installation instructions

Installation Instructions

We recommend that you print these laying instructions and give to the one who will put the floors. If questions do not hesitate to call, it is much better to ask once more than once too little. Note that Stilt's recommendations on FIX and joint must be followed when tested for the floors. This according to ours sales conditions.

Stiltje Stockholm

STILTJE STOCKHOLM

Opening hours:

HOLIDAYS CLOSED 21-XNUM MAY

Valborg:
Wednesday 29 / 511
Thursday 30 / 5 CLOSED
Friday 31 / 511

MONDAY CLOSED

Tuesday 11-18
Wednesday 11-18
Thursday 11-18
Friday 11-18
Saturday 11-14

Artillery Street 29
114 45 Stockholm

The store and Sussi Norberg 073-762 16 16
E-mail: stockholm@stiltje.se

Technical Support: 070-0019705

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