| General terms and conditions regarding the sale and delivery of Stylish products
§2. Order recognition
§3. Delivery and shipping
The customer is obliged to check the delivered quantity and any transport damage on arrival. All damage must be stated on the shipping note and promptly communicated to Stiltje and DHL.
§4. Responsibility for goods
§6. Rates and payment terms
§7. Reservation of
§8. Natural materials-Quality
All our products are more or less handmade or made of natural materials. Variations therefore occur between different parties and within a party. Goods displayed on websites and stores are examples of what the delivered product looks like. We have product information and writing about QUALITY for all our products.
Stone / brick Natural materials and color variations occur between the plates. Traces of grinding and damage to corners and corners may occur. However, the slanted slate floor that is calibrated still varies in thickness, depending on the natural character of the slate. The handmade tile varies in surface texture and the color varies different tiles. The limestone floor has different variations in calibration depending on the type. Concrete floors are handmade and the pigments are hand mixed. Color variations between different plates are natural. Salts and traces after manufacture are found and sanded with fine sandpaper. Zellige Tiles are very uneven in both size and equilibrium. The tile is cut and tiles are often missing. The tile should be in this way and it is NOT the reason for complaint. We do NOT take in return individual plates only whole parties. Our color and tadelakt products are hand blended and variations from color samples occur and do not entitle you to complaint. For all products READ CAREFULLY PRODUCT INFORMATION AND OUR WRITING ABOUT QUALITY FOR JUST YOUR PRODUCT BEFORE BUYING
§9. Limitation of Liability
Style does not take responsibility for applying color products or damage and problems arising after application. Style always recommends the use of wetroom craftsmen when working with stone, brick, mosaic or Tadelakt in wet areas.
§10. Unpaved goods
§11. Complaints and returns
Any complaints and remarks on supplied flooring materials or paint products must be made prior to use of the products no later than 7 days after receipt. The customer is obliged to check visible variations such as damage, color, etc. upon receipt of the product. No complaint of visible damage can occur after 7 days. Return of overdelivered goods is not accepted. In return, the buyer will return the return freight unless the error is Stiltjes. In case of withdrawal, Stilt will charge a fee of 20% of the order amount, as well as shipping to the customer and return shipping.
§12. Freedom of Movement (Force Majeure)
All complaints must be made before installation. No complaints due to visible defects, color shifts or structure are accepted after installation. Stiltje's installation instructions must be followed.
Complaint of visible defects shall occur within 7 days from receipt of the product.